Frequently Asked Questions
What is euromsg express?
What is the member limit?
For which purposes can I use euromsg express?
What does the number of transmission mean?
What should I do when I need support on euromsg express?
Is it safe to use euromsg express?
How to Use
I forgot to add the unsubscribe link while sending my e-mail. What should I do?
euromsg express takes care of everything necessary for you to provide the best service to your customers, as it automatically places the unsubscribe link to your e-mails, you do not need to add this link.
Which browsers is euromsg express used in?
Does euromsg express offer a free trial package?
I do not have a technical staff in my business. How will I use the panel?
Do I have a chance to test my campaign before I send it?
The same user may have been uploaded more than once on my list. What happens then?
However, if the same e-mail address is entered in different lists, it is added again and the member is deducted from the quota as 1 member.
What does the number of opens and clicks in the campaign reports mean?
Where is the customer contact information I uploaded stored?
Customer contact information is stored on servers of euromsg express.
I do not have a domain defined for my firm yet. Can I use euromsg express?
What features can I browse by entering the panel without purchasing a package or using the free trial coupon?
How to create a support request? How soon can I get a response?
Can I upload the e-mail template I prepared myself to the system?
How can I review the results of the campaign I sent?
Why do the e-mails I send go as firstname.lastname@example.org?
I purchased my package, but I reached my usage limit in the middle of the month. Can I increase my package limit?
I want to change my monthly package, what should I do?
During the monthly subscription renewal, the payment is declined by my credit card. Will my membership get canceled?
Can I transfer the credits I haven't used in my monthly package to next month?
Which packages can I buy? What are the limits of packages?
I want to send more e-mails than the numbers included in the packages, what should I do?
Each package of euromsg express has the capacity to define 50,000 members. In order to get more transmission services, you can upgrade to a higher transmission package. Moreover, you do not have to wait for your package expiry time to do this.
How do I upload my member lists?
You should upload your member lists in TXT format. You can easily upload your member list that will turn into TXT format by downloading our sample file in the system and pasting your e-mail list into the document.
How do I cancel my membership?
I canceled my membership, can I use my remaining quota?
How can I become a member?
I want to change my e-mail address that I used while signing up. What should I do?
If you haven’t found your answer, contact us!